Welcome to Streaming for the Soul.tv
We're glad you're here and we want your streaming experience to be great. In order to live stream on streamingforthesoul.tv, you first need to create a free log in account. After you've created your unique log in account, you can then purchase tickets for the sessions you'd like to view. Follow the steps in the first question below so you can live stream and watch VODs.
A: There are three steps to live streaming on StreamingForTheSoul.tv.
- Create your own, unique Log in. To do this, click on the "Create Login" button. You'll be taken to the "Registration" page. FIll in the form and click the green "Register" button.
- After you've created your unique login and clicked "Register" you'll be directed to a page with a green "Purchase Tickets" button. To purchase a ticket, click the green button and a list of the available tickets will be displayed. Tickets are displayed in chronological order by date.
- Select the streams you would like to view by clicking the plus sign on the upper right corner of the ticket. The ticket will be moved to the right column. It is now in your shopping cart. To remove it from your shopping cart, click on the minus sign on the upper right corner of the ticket. After you've made your selections, click on the PayPal button or the Credit Card button to check out.
Q: I bought my tickets early. Will you send me information on what to do next?
A: Once you have purchased your tickets you are ready to stream. We don’t send out passwords or links like you may have experienced with other streaming sites. You simply log-in to StreamingForTheSoul.tv when it’s time for your streaming session. We recommend logging in early to make sure everything is set up and ready to go. After you’ve purchased tickets, when you log in you will be brought directly to the Media Player page. There you will see a player with the Streaming for the Soul logo and a countdown clock near the bottom of the player. The clock is counting down to your first session.
To confirm the sessions you purchased, click on the “Sessions” button located to the right of the player above the “Chat Box.” The sessions you purchased will be listed as “Booked” in white letters. Any sessions you haven’t purchased will be listed with a green “Click to Purchase” button on the session. You may click the green button to purchase those sessions.
Q: If I purchase a live streaming ticket but am unable to view the stream and would like to cancel, may I cancel?
A: Yes, you may cancel as long as you cancel 24 hours prior to the scheduled time of the stream you are cancelling. But please remember, if you've purchased a ticket for the stream, it entitles you to watch the VOD (Video on Demand) of that stream, so even if you can't watch the stream live, you can still see the session you purchased, in its entirety, as a VOD. All VODs are unedited recordings of the live stream.
Q: I would like to purchase tickets as a gift for someone else. How can I do that?
A: You can purchase tickets for someone else very easily. They must first have a log-in account on StreamingForTheSoul.tv. If they already have a log-in account, you can simply log in to their account using their log-in credentials and purchase streams with your credit card or Paypal account. If they don’t have a StreamingForTheSoul.tv log-in, they will need to create one, or you can create it for them and then log in to their account and purchase streams with your credit card or Paypal account.
Q: I only have Wi-fi. Will the stream still work if I don’t have a hard wired connection?
A: Usually yes, though it depends entirely on the speed of the WI-FI. For the stream to come through smoothly you need a minimum download speed of 1mbps. We often use WI-FI to monitor the stream and it works very well. We recommend using the DIAGNOSTIC TOOL on StreamingForTheSoul.tv to evaluate the speed of your WI-FI, or you can run at speed test by going to SPEEDTEST.net.
Q: What kind of browser should I use?
A: Firefox and Safari seem to be the best browsers for this type of live streaming broadcast. Internet Explorer and Google Chrome have produced mixed results. Another element that can affect the quality of your stream is the version of the browser you’re using. More current versions are generally better. Use our StreamingForTheSoul.tv diagnostic tool to evaluate your browser and confirm the version you’re using.
Q: Do I need any special software or do I need to download any programs to view a StreamingForTheSoul.tv event?
A: You must have Adobe Flash installed and it is recommended that you use the latest version available.
Q: Can I purchase tickets using Paypal?
A: Yes, you may purchase live streaming tickets using PayPal. Please note there is a handling fee for all PayPal purchases to cover the onerous fees PayPal charges us per transaction. If you prefer to purchase your tickets without the handling fee, you may purchase them using a credit card.
Q: I wasn’t able to view the live stream. May I get a refund?
A: Credits or refunds will only be issued if it is determined there is a malfunction sending out the stream. StreamingForTheSoul.tv is NOT responsible for user end issues, i.e., the failure of your local server, personal computer problems, logging on at the wrong time, etc. If there is a malfunction sending out the stream from our end we will notify everyone via the chat box. When this occurs we typically offer credits or free streams to make up for the lost stream.
Please do not call or send emails to Authorize.net – they cannot help you. They are only the payment gateway providers. They cannot issue refunds. Please consider all tickets as you would for any live event, for example a concert, seminar, or theatrical event – they typically don't refund you if you purchase the ticket and then don't show up. And follow the suggestions above testing your connection first. We recommend logging well in advance of the event to make sure the tickets you purchased are assigned to your account and that you have an updated browser and version of Flash, and you have sufficient Internet speed to view the stream.
Thank you for for joining Streaming for the Soul and sharing the joy.
See you on the Stream.